FAQ
Frequently Asked Questions
No, the only time that we may ask for any payment before work is completed is in the rare case that a part is required that is non-returnable. Otherwise, all payments are taken once work is complete, before the vehicle is released.
The information collected from a diagnostic will depend on the type of diagnostics being carried out. If the vehicle requires a scan, this will highlight any fault codes that either have been or are present in system(s). This can then lead us in the correct direction for potentially carrying out repairs.
Yes. We offer a collection and delivery service for roadworthy vehicles. We can arrange a time to collect your vehicle from either home or work and drop it back to you at a later time. This charge is £10+VAT from the local area.
Please give us a call on 01425 621444 and one of our team will be happy to help. If it is out of hours, you can leave us a voicemail or send us an e-mail at [email protected] and we will get back to you at our earliest convenience.
No, we are not open at weekends or bank holidays, to ensure our staff get enough rest and family time.
Yes, We have a large waiting area in reception with a selection of magazines and access to free Wifi. New Milton high street is approximately 15 minutes walk away, which is where the nearest refreshments are.
No. The MOT is a legally required annual basic safety check for vehicles between 3 and 40 years old. A service is not legally required, but is a maintenance based exercise, where parts are renewed to prolong the life of the vehicle.
An MOT confirms your car is legal for today, while a service ensures your car is reliable for the year ahead
This varies widely on what work is being carried out. An MOT will generally take around 45 minutes, servicing can be from 1-4 hours. Vehicles are generally in our workshops for an average of 3 hours.
Yes and No. We are not currently trained to work on the high voltage systems on electric cars. We can, however, still conduct MOT’s and work on the vehicles outside of the high voltage systems.