Last updated: 14 October 2026

This privacy policy explains how New Milton Motor Services Ltd (“we”, “us”, “our”) collects and uses your personal information when you visit our website, contact us or use our garage services. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

New Milton Motor Services Ltd is the data controller responsible for your personal information.

  • Address: Hamilton Way, Gore Road Industrial Estate, New Milton, Hampshire, BH25 6TQ
  • Phone: 01425 621444
  • Email: [email protected]
  • Company number: [03377605]

2. The information we collect

We only collect the information we need. Depending on how you deal with us, this may include:

  • Contact form: your name, email address, phone number, vehicle registration (optional) and your message.
  • Request a call back form: your name, phone number, vehicle registration, the service you are interested in and your preferred date for the work.
  • When you use our garage: your name, address, phone number, email address, vehicle details (registration, make, model, mileage, VIN), details of the work carried out, MOT results, and payment records.
  • When you phone or email us: the details you give us and a record of the conversation where needed.
  • When you visit our website: technical information such as your IP address, browser type and the pages you view. This is collected by our hosting, security and performance providers (see section 6).

We do not ask for, and do not want, any sensitive information (such as health details) through our website.

3. How we use your information

  • To reply to your enquiry or call you back to arrange a booking.
  • To book in, carry out and invoice work on your vehicle, including MOT tests.
  • To keep records of work carried out, for warranty purposes and to meet our legal and accounting obligations.
  • To carry out MOT tests and record results with the DVSA, as required by law.
  • To send you reminders (for example when your MOT or service is due) where you have asked us to or where we are allowed to by law. You can opt out at any time.
  • To keep our website secure and protect it from spam and misuse.

Submitting a form on our website is not a booking. Your preferred date is only a suggestion until we have spoken to you and confirmed it.

4. Our legal basis for using your information

  • Contract: where we need your information to provide a service you have asked for, or to take steps you have asked us to before booking.
  • Legal obligation: where the law requires it, for example MOT records for the DVSA and financial records for HMRC.
  • Legitimate interests: to reply to enquiries, run our business, keep our website secure and prevent spam, where this does not override your rights.
  • Consent: for any marketing or reminders that need your consent. You can withdraw consent at any time.

5. Who we share your information with

We never sell your personal information. We only share it where needed with:

  • The DVSA, when we carry out an MOT test, as required by law.
  • Parts suppliers, where vehicle details are needed to order the correct parts.
  • Our accountants, insurers and professional advisers, where necessary.
  • Service providers that run our website and email (see section 6).
  • The police or other authorities, if we are legally required to.

6. Our website and the services it uses

Our website uses trusted third-party services to work properly. They may process limited information (such as your IP address) on our behalf:

  • Hostinger – hosts our website.
  • Cloudflare – protects our website from attacks and spam, and speeds it up. Our forms use Cloudflare Turnstile to check that you are a person and not a bot.
  • Microsoft (Outlook.com) – our email provider. Form submissions are sent to our team by email.
  • Google Maps – shows our location. Google may set cookies when the map loads.
  • Google reviews (via Trustindex) – displays our Google reviews.
  • Optimole – delivers images on our website quickly.
  • Mailchimp – sends our email newsletter, if you have signed up to it.

Some of these providers may process data outside the UK. Where they do, they use approved safeguards (such as the UK International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework) to protect your information.

7. Cookies

Cookies are small files stored on your device. Our website uses:

  • Essential cookies needed for the website to work and stay secure, including cookies set by Cloudflare to protect against bots.
  • Third-party cookies that may be set by Google when the map or reviews are displayed.

We do not use advertising cookies. You can block or delete cookies in your browser settings, although some parts of the website may not work properly if you do.

8. How long we keep your information

  • Website enquiries and call back requests: up to [12 months] if they do not lead to any work, then deleted.
  • Customer, vehicle and job records: 6 years after the work is completed, to meet accounting and legal requirements and to handle any warranty claims.
  • MOT records: kept as required by the DVSA.

9. Keeping your information safe

We take appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections on our website, spam and bot protection, and limiting access to people who need it to do their job.

10. Your rights

Under data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information (where we are not legally required to keep it);
  • object to, or ask us to restrict, how we use your information;
  • ask us to transfer your information to another organisation;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us using the details in section 1. We will reply within one month and there is usually no charge.

11. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.03377605

Privacy Policy

Company Registration Number : 03377605 | VAT Number: 579 9169 63